Resolved -
We are pleased to confirm that this incident has been fully resolved. Following the restoration activities and an extended period of enhanced monitoring, no further customer impact or recurrence has been observed across the affected EU and US regions.
Our Platform and Engineering teams have completed their investigation, identified the root cause, and implemented corrective and preventative measures to reduce the likelihood of similar incidents occurring in future. Additional monitoring and operational safeguards have also been introduced to improve visibility and support rapid response should similar conditions arise.
A detailed post-mortem report will be published within the next 5 business days to provide further transparency into the incident, its cause, and the actions taken.
We sincerely apologise for any inconvenience caused and thank you for your patience and understanding throughout this incident. Should you have any questions or concerns, please contact our Support team.
Thank you,
Dstny Support
Aug 13, 14:19 UTC
Update -
Service remains stable following the restoration activities, and no further customer impact has been observed in the affected EU and US regions.
Our Platform team has identified the root cause of the issue and implemented corrective measures to restore application services. Monitoring has been enhanced and additional operational safeguards have been introduced to improve visibility and support rapid response should similar conditions occur in future.
Although reports from the US region were only identified later in the investigation, services have since been restored and both affected regions are now considered resolved and operating normally.
We will continue to closely monitor service availability for the next 24 hours and do not anticipate any further impact at this time.
Thank you for your patience.
Dstny Support.
Aug 12, 14:47 UTC
Update -
Service remains stable following the restoration activities, and no further customer impact has been observed at this time.
Our Engineering teams are continuing to investigate the underlying root cause of the incident and are maintaining enhanced monitoring while this work is completed. Although we do not currently anticipate any further impact, the incident will remain under review until the root cause has been fully understood and any additional preventative actions have been identified.
Thank you for your patience.
Dstny Support.
Aug 11, 15:56 UTC
Monitoring -
Service has now been restored in the affected EU region, and Call2Teams registrations have returned to normal.
Our Engineering teams have taken mitigation actions and are continuing to monitor the platform to ensure service remains stable.
Aug 10, 15:00 UTC
Update -
We have identified that the EU region is affected by the ongoing Call2Teams incident, with customers experiencing registration failures.
Our Engineering teams remain actively engaged and are continuing to investigate the underlying cause, overall scope, and any additional affected regions or Edge SBCs.
Work is ongoing to determine the appropriate mitigation and restore service as quickly as possible.
Aug 10, 13:34 UTC
Update -
We continue to investigate the issue affecting the Call2Teams platform, where multiple customers are experiencing registration failures. The affected Edge SBCs and regions are still being assessed.
Engineering teams remain actively engaged and are working on mitigation measures to restore service as quickly as possible. We will continue to provide updates every 60 minutes or sooner if significant new information becomes available.
Thank you for your patience.
Dstny Support
Aug 10, 12:28 UTC
Investigating -
We are currently investigating a potential incident affecting the Call2Teams platform. At this time, multiple customers are experiencing registration failures, however the specific affected Edge SBCs and regions have not yet been confirmed.
Our engineering teams are actively investigating the issue to determine the scope and impact, and we will provide updates every 60 minutes as more information becomes available.
Thank you for your patience as we work to address this matter.
Dstny Support
Aug 10, 11:15 UTC